To fix performance issues or errors, it is recommended to clear the cache. Here is a quick guide on how to clear the cache on PlayStation 5:

1. Turn off your console by pressing and holding the power button for approximately three seconds. The power indicator will blink for a short time before the console turns off.
2. After the console is off, press and hold the power button again. Release it after you hear the second beep. The first beep will sound when you initially press the power button, and the second beep will occur approximately seven seconds later.
3. Connect your controller to the console using a USB cable, and then press the PS button on the controller.
4. From the menu that appears, select "Clear System Software Cache."

If you continue to experience performance issues, our Customer Support Team is always available to assist you with resolving your issue. Please do not hesitate to contact us.